How does my right of withdrawal work?

How does the right of withdrawal work?

If you would like to withdraw from your order, you need to inform STERNGLAS clearly of your decision.

Please contact our customer service or use the information on withdrawal provided on our website. You'll then receive all further instructions for returning your order.

Please pack the item securely and send it back to us in accordance with the return instructions.

Once we've received it, we'll check the return. The refund will then be issued via the original payment method, provided all requirements have been met.