How do I send in a watch for repair from abroad? – Sternglas Help Center

Can I have my watch repaired from abroad?

Yes, you can get in touch with us even if you're abroad, if your watch needs to be checked or repaired.

Please contact our customer service first and describe the problem as precisely as possible. Photos or videos, your model name and proof of purchase are all helpful.

Depending on the country, the repair process may vary. In some cases, we work with different service partners or repair centres.

We'll provide you with individual information on how to proceed, how to send in your watch, and any possible shipping or customs notes. Please don't send in your watch without checking with us first.