How do I change my contact details?

If you would like to change contact details for an existing order, please contact our customer service as quickly as possible.

Since there is currently no traditional customer account, you cannot change your details yourself in account settings.

Which details can be changed?

Depending on the order status, we can check, for example, whether the following information can still be adjusted:

• E-mail address

• Phone number

• Delivery address

• Billing address

Whether a change is still possible depends on how far your order has already been processed.

How do I change my delivery address?

If your order has not yet been shipped, a change of the delivery address can potentially still be reviewed.

To do this, contact us as early as possible and send us:

• your order number

• the previous address

• the desired new delivery address

If the order has already been handed over to the shipping service provider, a change through us may no longer be possible.

How do I change my billing address?

If you would like to change your billing address, please also reach out to our customer service as early as possible.

Before final processing of the order, changes may still be made depending on the order status.

Subsequent changes to invoices that have already been issued are only possible to a limited extent, as invoices must be correctly documented and comply with tax law requirements.

What information do we need?

So that we can quickly locate your order, it is best to send us:

• your order number

• your full name

• the previously provided contact details

• the desired new details

We will then check which change is still possible in your case.