Troubleshooting

Strap

• My leather strap is discolouring
• My strap is faulty – what can I do?
• My strap is squeaking
• A spring bar has fallen out
• The clasp doesn't hold properly
• The leather strap shows signs of wear early on

automatic watch

• My automatic watch has stopped
• My automatic watch stops at night
• The watch makes noises when moved
• The second hand doesn't stop when setting the time
• The second hand on my automatic watch doesn't run completely smoothly

Chronograph

• The chronograph hand isn't at 12 o'clock
• The chronograph won't start

Accuracy

• My watch is running fast – is it faulty?
• My watch is running slow – what's the reason?
• The second hand doesn't line up exactly with the minute markers

Crown

• The crown is loose
• My crown won't turn anymore
• The crown is hard to turn when winding it

Other issues

• My watch still isn't working after the repair
• The watch isn't running despite a new battery
• Watch is no longer working properly after a knock
• The bezel is loose
• The second hand jumps in larger steps
• The glass is scratched or damaged

Water resistance

• Water has got into the watch
• Why does my watch's glass fog up from the inside?

General

• Why doesn't my watch's date change over?
• My solar watch won't start
• My solar watch isn't charging properly
• The luminous material on my watch barely glows
• The date doesn't switch over correctly