My package was returned to STERNGLAS

There can be several reasons why a package is sent back to us. For example:

• The package couldn't be delivered.
• Delivery was refused.
• The storage period at the shipping provider was exceeded.
• The address couldn't be clearly identified.

Please contact our customer service if the tracking shows that your package was sent back to STERNGLAS. We'll check the case and agree on the next steps together with you.

Depending on the situation, your order can be resent, refunded or resolved in another way.