My tracking isn't updating – what can I do?

Why is my international delivery delayed?

International deliveries can be delayed for a number of reasons.

Common causes include:

• customs clearance or additional checks
• longer transport routes
• delays with local delivery
• public holidays in the shipping or destination country
• high parcel volumes at the shipping provider

Please first check the tracking link from your shipping confirmation. You'll find the most up-to-date information on your parcel's status there.

If the status hasn't changed for a while or you're unsure, feel free to contact our customer service.