Order

Order

• Why was my order cancelled?
• Can I combine multiple orders?
• Can I reserve an order?

Change order

• Can I cancel my order?
• Can I change my order after placing it?
• Can I change my order after placing it?

Delivery address

• Can I change my delivery address after placing my order?

Discount codes

• Why isn't my discount code working?
• Can I use several discount codes at the same time?
• How do I redeem a discount code?

Payment

• Which payment methods does STERNGLAS offer?
• Why was my payment declined?
• What payment options are available?

General

• Where can I find my invoice?
• How can I redeem a gift card?
• What do I need to know about pre-orders?
• Can I change a pre-order after placing it?
• I haven't received an order confirmation
• Where can I find my invoice?