Can I cancel my order (national & international)?

A cancellation is only possible as long as your order has not yet been shipped.

Since our orders are processed automatically and very quickly in our logistics center, manual intervention afterwards is unfortunately not always possible.

What can I do if I want to cancel?

• Contact us as quickly as possible: Please contact our customer service directly.

• We check your order: We will check immediately whether processing in the system can still be stopped.

What happens if the order has already been shipped?

If your order has already been prepared for shipment or handed over to the delivery service, we unfortunately can no longer cancel it. In this case, you have two options:

• Refuse delivery: You can refuse acceptance of the package directly at your front door. Depending on the shipping provider (e.g. DHL, DHL Express, UPS), you can often also refuse acceptance online via the tracking link or directly with the parcel service by quoting the tracking number. The package will then automatically be returned to us. Tip: Please let us know briefly if you have refused acceptance – this way we can process your refund even faster and with less waiting time!

• Return the package: You accept the shipment as normal and then relax and send it back to us via our returns portal in accordance with our return conditions.